Emergency troubleshooting
Diagnosis and repair of outages, error pages, broken checkouts, failed updates and email that stopped sending.
Troubleshooting & support
When something breaks, you need someone who picks up.
One-off fixes for sites and apps that are down, slow or misbehaving — and care plans that keep them updated, backed up and monitored so emergencies become rare.
Bug fixingUpdatesBackupsMonitoringPerformanceRetainers
Overview
Your website is part of your business. Treat it like one.
Websites and applications rarely fail all at once. Updates are postponed, a plugin goes out of date, a certificate approaches expiry, backups quietly stop — until one day something breaks at a bad time. Our job is to fix what is broken now and make those days rare.
For urgent problems, we diagnose quickly, take a backup, fix the issue and explain what caused it. For ongoing peace of mind, care plans cover updates, backups, monitoring and a monthly allowance for small improvements, handled by people who know your system.
You stay in control throughout: accounts in your name, our access through our own logins, and a clear record of every change.
Who it’s for
- Businesses whose site or app is down, slow or broken right now
- Owners with no in-house developer
- Teams whose previous developer or agency is no longer available
- Agencies that need reliable overflow support
What we deliver
What you get
Updates and patching
Core, plugin, framework and server updates tested on staging first, so updates stop being scary.
Backups and restores
Automated off-site backups with periodic test restores — and fast recovery when you need it.
Monitoring
Uptime, SSL expiry, error and security monitoring, with alerts that reach us before your customers notice.
Speed and health checks
Regular reviews of load times, database health, storage and plugin bloat, with fixes applied.
Small changes and improvements
A monthly allowance for content changes, new sections and small features — handled by people who know your system.
Signs you need this
This is for you if…
- Your site is showing an error, a blank page or a security warning.
- Updates have been postponed for months because something might break.
- You found out about the last outage from a customer.
- Nobody knows where the backups are, or whether they work.
- Small changes wait weeks because your developer is busy elsewhere.
- Your SSL certificate, domain or hosting nearly expired without warning.
Tech stack
What we support
Platforms
WordPressWooCommerceLaravelPHPPython appsNext.js
Hosting
cPanel hostingLinux VPSCloud platformsCloudflare
Tooling
Uptime monitoringAutomated backupsStaging sitesError tracking
How we work
How support works.
Tell us
Send a WhatsApp message or email with what is wrong, a link and any error messages or screenshots.
Triage
We confirm what we can see, the likely cause and what access we need — before any work is charged.
Fix safely
A backup first, then the fix — on staging when possible — with a clear note of what changed.
Prevent
We explain the root cause and, if useful, suggest a care plan or changes so it does not happen again.
Our standards
What makes support work
Staging
Changes tested first
Updates and fixes are tried on a copy of your site wherever possible, so the live site stays up while we work.
Root cause
Not just the symptom
Every fix comes with an explanation of what went wrong and what would stop it happening again.
Your accounts
You stay in control
Hosting, domains and admin access remain in your name. We use our own logins, which you can revoke at any time.
Ways to work
Pick the model that fits the work.
Fixed-scope packages
Clearly defined deliverables at a fixed price — ideal for websites, audits and well-understood builds.
See packagesCustom quote
For bespoke products and platforms: a short discovery, then a written proposal with milestones and a fixed or capped price.
Request a quoteMonthly retainer
Ongoing support, maintenance and improvement with a guaranteed response time and a set number of hours each month.
Discuss a retainerHourly / daily
Flexible time-and-materials help for troubleshooting, code reviews, consulting and team augmentation.
Book timeQuestions
Frequently asked questions
Can’t see your question? Ask us directly — you’ll get a straight, practical answer, even if it’s “you don’t need us for this”.
Can you help if we are not already a client?
Yes. Send us a WhatsApp message with what is wrong and a link. We will confirm quickly whether we can help, what access we need and how the work will be charged before we start.
What is included in a care plan?
Typically updates, backups, uptime and security monitoring, monthly health checks and a set amount of time for small changes, plus an agreed response time for problems. Plans are tailored to your platform and how critical the site is.
What platforms do you support?
WordPress and WooCommerce, Laravel and other PHP applications, Python apps and Next.js front ends, on shared hosting, VPS or cloud. If your system uses something else, ask — we will tell you honestly if it is outside what we do well.
Do we need to give you our passwords?
No. We ask for our own user accounts with the access needed, so you can see what we do and remove access whenever you like. We never ask for your personal email or banking passwords.
What if a fix makes things worse?
We take a backup before any change and work on staging where possible, so we can roll back quickly. If something unexpected happens, we restore first and investigate second.
Can you take over from our previous developer?
Yes. We start with a short handover review — access, code, hosting, backups and known issues — so you know where things stand, and then fix what is urgent.
Do you support sites outside Nigeria?
Yes. We work remotely with clients worldwide, and agree support hours and response times that suit your time zone.
Have something in mind? Let’s scope it.
Tell us what you’re building, or what’s broken. We’ll come back with questions, a suggested approach and the simplest sensible next step — no obligation.